The steps listed below can help troubleshoot various app-specific issues on iOS:
Common iOS App Issues:
- iOS app crashes.
- Pages within the app are not loading.
- A “Something went wrong” error message is displayed when making a transaction.
- General degraded performance or latency issues in the app.
If you are encountering any of the issues above please try troubleshooting by following the steps below:
- Delete the Venga app from your iPhone Settings:
- Settings > General > Storage > Venga > Delete App
- Shut your phone down completely and restart it.
- Enable cookies in your iPhone’s default web browser:
- Settings > Safari > "Block All Cookies" should be OFF
- Download the latest version of the Venga mobile app from the App store.
If the problem persists after trying the steps above, please contact Venga’s support team and we will investigate further. You can reach out to our support team HERE.