Swapping crypto on Venga — purchasing one crypto asset using another — can be safe when you take a few sensible precautions. Security depends on both the platform you use and your own habits.
How Venga protects your swaps
Venga is registered with the Bank of Spain as a Virtual Asset Service Provider (VASP, registration #D945). We monitor activity continuously and follow industry-standard security protocols to help keep your crypto assets safe.
When you place a swap (an Execution of Orders – Swap Operation), Venga executes the order on your behalf and locks in your price for a short window, so you can see the exact price before you confirm.
What you can do to stay safe
You play a big part in keeping your account secure. We recommend:
- Strong passwords: Use a unique, complex password for your Venga account.
- Two-Factor Authentication (2FA): Turn on 2FA — a second login step, like a one-time code from your phone — to greatly reduce the risk of unauthorized access.
- Phishing awareness: Stay alert to phishing scams (fake emails or messages pretending to be Venga to steal your login details). Scammers may ask you to "verify" a transaction through a malicious link. Always check communications through official Venga channels.
Managing market volatility
Crypto prices can move quickly. Because prices can shift between the moment you start a swap and when it completes, the final price may differ from what you first saw. To manage this:
- Confirm your swap within the price-lock window so you get the price shown.
- Stay informed about current market conditions before you swap.
Summary
Crypto swaps are safe when you use a secure platform like Venga and pair it with good security habits. Understanding risks like phishing and market volatility helps keep every swap secure.
Still have questions?
Contact our support team at support@venga.com or through the in-app chat.