Closing your Venga account involves several important steps and considerations. Follow the instructions below to close your account safely and successfully.
Steps to Close Your Account
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Withdraw All Funds: First, you need to transfer all remaining funds from your Venga wallet to an external wallet or another account. For guidance, see our article on withdrawing crypto to external wallets.
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Initiate Account Closure:
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Go to "Settings" located in the top right of your Venga Home Tab.
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Tap on Close Account.
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Confirm your decision by entering your account’s password.
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After confirmation, you will be redirected to the log-in screen.
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Important Information Before Closing Your Account
Closing a Venga account involves two phases: Account Deactivation and Account Closure. It’s crucial to understand the difference clearly:
1. Account Deactivation
When you initiate account closure, your Venga account enters a 30-day deactivation period. During this time:
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Your account is inactive, but you still have the option to restore access.
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Your associated wallets, transaction history, and data remain intact.
2. Account Closure
After the 30-day deactivation period:
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Your account will be permanently closed.
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You will not be able to restore a permanently closed account.