In order to close your account, first you will need to withdraw all funds that you have in your wallet. You can read this article about withdrawing crypto to external wallets.
After transferring any remaining funds out of the account you’d like to close, you can begin the account closure process by tapping on “Close Account”, in the Settings page. You will be asked to confirm your decision by entering the account’s password and, finally, you will be redirected to the log-in screen.
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What should you know before closing your Venga account?
Closing a Venga account consists of two phases: account deactivation & account closure.
- Account deactivation: After closing a Venga account, all related deposit accounts will be deactivated for a 30-days period. During this period, however, you will still be able to restore access to your account.
- Account closure: After being deactivated for more than 30-days, the account will be permanently closed. A permanently closed account cannot be restored, nor can you access its connected wallets, transaction history and data.