After you complete the identity check you might have to wait up to 5 minutes and in most cases your account will be verified successfully. You will receive an app notification after the process is completed. In some cases we might require you to submit additional documentation. If the process is not completed within 5 min please reach out to our Support team.
What to Do If Verification Is Taking Long
- Check your email — we may have sent you a message asking for additional information.
- Make sure your documents are valid and readable.
- If it's been more than 5 business days, contact us at support@venga.com.
Common Reasons for Delays
- Blurry or dark document photos
- Expired document submitted
- Name mismatch between documents
- Incomplete proof of address