At Venga, we prioritize your security and the integrity of our platform. To ensure a safe and seamless experience, our system detects and restricts VPN usage when interacting with the Venga App. This article explains why using a VPN is not recommended or, in some cases, allowed while using our services and provides clear guidance on what to do if you encounter an error screen indicating VPN usage.
What to Do If You Encounter a VPN Error Screen
For New User Sign-ups:
If you are signing up for the Venga App and encounter a VPN error screen, please disable your VPN and tap on “I turned off my VPN.” This will allow you to proceed with your registration.
For Current Users:
If you see a VPN error screen during the login process, note that you will still be able to log in and review historic account data; however, you cannot confirm any transactions. We strongly recommend disabling your VPN as soon as possible to restore full functionality.
Please note: If you use a public internet connection (e.g., coffee shops, universities, coworking spaces), you may encounter a VPN error screen. To resolve this, please turn off Wi-Fi and connect using your mobile data instead.
By following these steps, you help ensure that your account remains secure and that you experience the full range of Venga’s services.
Why you should not use a VPN
Enhanced Security and Compliance:
Our security protocols are designed to monitor and protect against suspicious login and transactional behavior. VPNs can mask your true location and IP address, potentially interfering with our ability to protect you from suspicious activity such as malicious account take-over. This measure helps us comply with regulatory requirements and prevents unauthorized access.
Risk of Fraudulent Activity:
A VPN can make it look like you are logging in from different locations, triggering extra verification steps and can sometimes create inconsistencies in login patterns or obscure connection details, which may raise security concerns and require additional verification.
Optimized Service Performance:
Logging in via a VPN can sometimes result in slower performance or connection issues. For the best user experience, we recommend connecting directly without the use of a VPN.
Security Concerns with VPN Providers:
It is important to note that not all VPN providers offer the same level of protection. Some VPNs log user data, creating a false sense of security. Additionally, certain malicious or free VPN services may intercept login credentials or even introduce man-in-the-middle attacks, thereby compromising your sensitive information.
Conclusion
For the safety and security of all our users, the Venga App restricts VPN usage to maintain a secure and compliant environment. We understand that VPNs are commonly used for privacy; however, in our case, avoiding VPNs when accessing the app ensures a smoother, more secure experience. If you happen to have any issues, please follow the steps provided or contact our support team for help.